Returns

Return Policy

1. Please check the following immediately upon receipt of merchandise:
1. correct merchandise
2. defects and damages
2. The following are the only situations where we will accept returns :
1. Defective or damaged goods
2. Wrong merchandise delivered
3. Under no circumstance will returns be accepted after 30 days.
4. All items are warranted for 30 days from normal wear and tear.
5. All items found to be defective will be fixed and or replaced with the same merchandise.
6. How to return:
1. Customer shall send an email at jamesl@embroidme.ca and the reason for the return
2. Reason will be verified and an email will be sent to the customer with a Return Merchandise number (RMN).  
3. Customer shall send the merchandise together with a sheet of paper containing the RMN to Jacqueline Hibbert at the Ordan Office via truck mail.